Delivery Notifications
Send automated delivery notifications
Keep your customers up-to-date, with delivery notifications sent automatically via email and SMS.
Delivery notification software
Trigger delivery notifications automatically
Automatically trigger delivery notifications to customers based on events in Stream, to provide delivery tracking and update them on the status of their order. Delivery Tracking in Stream
Email & SMS delivery notifications
Send delivery notifications via email & SMS
Send customers real-time delivery information, including order tracking links, Estimated Time of Arrivals (ETAs) and other vital information from order to door by email and / SMS. SMS notifications are billed on a per-text credit basis.
Customise delivery notifications
Create customised email & sms notifications
Customise your delivery notifications with your own branding and bespoke messaging, to keep your customer delivery experience on brand.
Notification preferences
Configure customer notification preferences
Update notification preferences against a customer to opt them out of receiving emails, SMS messages or both, to let customers only receive the notifications they want.
Delivery Notifications features
Delivery Notifications features
The delivery notification features you need to boost business.
Email notifications
Send delivery notifications straight to your customer's inbox via email.
SMS notifications (Add-on)
Send delivery notifications by SMS text messages to 150+ countries worldwide.
Order tracking
Real-time order tracking on the day of delivery.
Live ETAs
Keep customers up-to-date with the latest ETAs, so they know exactly when to expect their delivery.
Custom branding
Ensure brand continuity by customising your Delivery Notifications.
Fully automated
Send all of your delivery notifications automatically based on a range of trigger events.
Dynamic placeholders
Quickly customise the contents of Delivery Notifications based on a range of pre-set placeholders.
Customer preferences
Customers can opt-in to receive Delivery Notifications on their preferred channel.
Multi-Lingual Transport Management System
Plan less, deliver more in your preferred language, across both the desktop application and ePOD app.
How it works
Create on-brand delivery updates
Customise Delivery Notifications in just a few clicks.
Integrations
Integrate your existing systems
Use Stream as an approved ShipTrack carrier and pass tracking information to Amazon to keep your VTR scores above 95%.
Automatically provide eBay with valid tracking information on self-delivery orders to minimise ‘Item Not Received’ cases and maintain account health.
Frequently Asked Questions
SMS Delivery Notifications can be used as an add-on to your existing Stream subscription to send custom notifications to your customers via text message, priced per 160-character SMS.
Unlimited for both email & SMS, but SMS messages do incur a cost, priced per 160-character SMS.
Yes, Notifications are created in Stream using an HTML editor, giving you the ability to add logos, change fonts, add custom signatures, and add any relevant contact information that you want to provide.
Yes, if you deliver or collect on behalf of other entities, these can be set up in Stream and customised accordingly
Yes, you can send SMS updates to customers in 150+ countries worldwide.
Unfortunately, this isn’t something we have available in Stream at the moment, but we’re always looking for new ways to support our subscribers, so get in touch to find out if this is something we could add to the Stream ecosystem.
By keeping customers updated about their delivery with accurate ETAs, they are far more likely to be available, reducing the number of deliveries that are missed due to a customer being out or otherwise engaged when the driver arrives. SMS in particular has one of the highest open rates of any messaging method, so sending delivery notifications via SMS instead of another method further increases the likelihood that customers will be available when the driver arrives.
Plan less, deliver more.
Slash your route planning time, cut your delivery costs and exceed your customer’s expectations.